Shipping and Returns
Australian Customers
Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.
Adventure Bike Australia accepts Paypal payments, Credit Card payments (processed via PayPal, however you do not need a PayPal account to utilize this payment), and bank transfers (Packages paid for via Bank Transfers will be sent upon money received in account – up to 5 business days).
All orders will be shipped via Australia Post within 5 working days of received payment clearance (unless otherwise advised)
If you have not received your order within 10 business days you should contact us at sales@adventurebikeaustralia.com.au. While we do not accept responsibility for any lost packages after they have been sent, we will endeavour to assist in your enquiries with Australia Post in locating your item”.
If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer. There is no refund or exchange for sale items.
In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)
Should you make an error with your order please ensure you contact us immediately via email at sales@adventurebikeaustralia.com.au
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfil your order a full refund will be given where you have already paid for the goods.
Privacy Policy
In order to provide you with our products and services, we ask for personal details such as your name, mailing address, telephone number and email address.
We may also collect your personal information when you register with us for our newsletter, contact us online, send us correspondence.
The personal information that we collect via our website or through correspondence with you will be used and disclosed for the purposes for which you supplied it. For example, the contact details that you provide to us may be used to identify and fulfill any orders you place, ensuring that any products purchased via our website are delivered to the given address.
We use your information in a variety of ways including:
- to help with administration;
- to improve the information, products and services we offer to you;
- for business analysis and research; and
- for marketing products or services that we think may be beneficial to you.
We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing and reminder notices, newsletters, invitations to events, market research or to improve our service and communications. If at any time you do not wish to receive these kinds of communications please contact us and let us know.
Terms of Service
Use of this website indicates your agreement to these Adventure Bike Australia terms & conditions.
Every effort has been made to ensure product image and pricing accuracy, however Adventure Bike Australia may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.
We do not make any endorsement or representation as to the accuracy of information contained within the linked websites.
Adventure Bike Australia owns the copyright to the content of this website or is licensed by the copyright owner to use the content. No part of this website may be reproduced.